Cloud call center Features
Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.
Set up unlimited call queues and easily manage advanced features like custom ring rules, queue call back, custom greetings and many more from your User Interface
Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge
Call Barge/ Whisper
Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.
Global Voice Coverage
Instantly activate toll free and local virtual phone numbers in 150+ countries and enjoy the most competitive rates worldwide
Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings
The iSolutions User Interface makes it easy to store and manage your contact center's call recordings
Enjoy superior quality voice when you upgrade your existing hard phones to the iSolutions WebRTC Softphone
ACD (Call Routing)
Automatically route your company's calls to the right agent every time. Create custom routing distributions, ring rules, and more.
Secure HD voice
iSolutionâ€™s global infrastructure ensures you get amazing call quality no matter where in the world you are calling.
Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.
|ACD(Automatic Call Distributor)|
|Reporting and recording|
|CRM (Customer Relationship Management )|
|call dispositions and statistics|
|campaign and list management|
|External CRM integration support|
|Outbound IVR BroadCast|
|Work Code Management|
|Remote Database connection (Oracle,DB2,MSSQl etc)|
|Webrtc based agent panel|
Note: Inatallation Chage Applicable
Setting up a cloud contact center doesn't need to be difficult. iSolutions is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Call Recording, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try iSolutions cloud base call center software.
Managing your cloud base call center: The contact center software platform allows you to
â€˘ Route calls to the right agent every time with automated call distribution
â€˘ Set up custom greetings and unlimited IVR branches as your call flow requires
â€˘ Choose standard ring rules or set up custom call queue routing options
â€˘ Receive voicemail transcriptions via email
â€˘ Make outbound calls with custom caller ID to any global destination from your secure WebRTC phone
â€˘ Manage your virtual contact center from anywhere via an intuitive web-based call center interface