cloud call center software in bangladesh | cloud call center software Cloud Call Center
Contact us on 38/1-4th floor Amtoli (Airport Road), Mohakhali, Dhaka, 1212, Bangladesh Phone:+ 880170 - 5500388

Cloud Call Center Service

Brief introduction

The iSolutions cloud contact center is your effective, affordable, and easy-to-use virtual call center software. Easily manage your business communications from an intuitive, web-based contact center. Try 2019's top call center software solution risk-free and see how easy modern communications can be.

Cloud call center Features

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

Call Queues

Set up unlimited call queues and easily manage advanced features like custom ring rules, queue call back, custom greetings and many more from your User Interface

Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge

Call Barge/ Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Global Voice Coverage

Instantly activate toll free and local virtual phone numbers in 150+ countries and enjoy the most competitive rates worldwide

Call Disposition

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings

Call Recording

The iSolutions User Interface makes it easy to store and manage your contact center's call recordings

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the iSolutions WebRTC Softphone

ACD (Call Routing)

Automatically route your company's calls to the right agent every time. Create custom routing distributions, ring rules, and more.

Secure HD voice

iSolution’s global infrastructure ensures you get amazing call quality no matter where in the world you are calling.

Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.

ELEMENT


BASIC


PROFESSIONAL


ENTERPRISE


Inbound
Outbound
ACD(Automatic Call Distributor)
Call queues
call monitoring
queue management
Reporting and recording
Basic IVR
Dashboard
CRM (Customer Relationship Management )
call dispositions and statistics
campaign and list management
contact upload
real-time reporting
call transfers
Advanced IVR
External CRM integration support
API integration
Auto-dialer
email Management
SMS
CSAT Survey
Outbound IVR BroadCast
Work Code Management
Remote Database connection (Oracle,DB2,MSSQl etc)
Webrtc based agent panel
Web Chat

Note: Inatallation Chage Applicable

Description

Setting up a cloud contact center doesn't need to be difficult. iSolutions is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Call Recording, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try iSolutions cloud base call center software.

Managing your cloud base call center: The contact center software platform allows you to
• Route calls to the right agent every time with automated call distribution
• Set up custom greetings and unlimited IVR branches as your call flow requires
• Choose standard ring rules or set up custom call queue routing options
• Receive voicemail transcriptions via email
• Make outbound calls with custom caller ID to any global destination from your secure WebRTC phone
• Manage your virtual contact center from anywhere via an intuitive web-based call center interface

Do you want to know about our Product?