What is a Cloud based call center solution?
A Cloud call center software solution is an internet-based facility that handles all inbound and outbound customer communications for a company. It's a software solution that offers a comprehensive suite of tools and applications which allow you to deliver outstanding levels of customer service across multiple channels, including voice, SMS, email.
Who benefits from the cloud?
With cloud call center solutions you can manage remote call centers, add support agents to your call center from any location. Once added to the call center, your support executives can manage incoming business calls right on their desktop while working at any place. iSolutions cloud call center solution has built-in capabilities to manage remote teams. With call center software hosted on cloud, you can monitor the performance of each remote agent, track live calls, listen to call recordings and provide necessary guidance wherever required. Many contact centers in operation today are running on old legacy technology and call center software that can’t keep up with the way customers and businesses now communicate. It uses the latest in communications technology and is a modern alternative to on-premises contact centers. It offers many benefits to businesses who want to continually meet and exceed customers’ service expectations.
If you are a small entrepreneur and you do not have enough capital to start a premise based call center then iSolutions Cloud based call center solution is the best option for you.
- Highly flexible and scalable
- Minimal infrastructure cost
- Minimal maintenance
- Ease of development
- Allows agents to work from remote locations
- Enterprise pop-Up CRM software
Why choose iSolutions’s cloud call center software?
Cloud-based call center software solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.
Scale- You can expand usage needs on-demand, without additional time or expense to update hardware.
Improved reliability- By Aggregating the requirements of tens of thousands of customers, cloud platforms offer greater reliability than what most can afford to implement independently
Elasticity- You can scale up and scale back down just as easily, responding to changing needs without penalty. Use what you need, when you need it.
Clear voice quality- You don’t need to worry about the voice quality because you will be able to hear every single word very clearly while using iSolutions cloud call center software.
Cost control- You can prototype, build, deploy, and rapidly iterate with little or no impact on your operating budget. Without compromising quality, you’ll likely experience significant cost savings.
Cloud contact center features
Cloud based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.
ACD: AnAutomatic Call Distributor (ACD) is a telephony software system that answers incoming calls and routes them to a specific agent or department within a company.
Predictive dialer: An outbound calling system that automatically dials from a list of telephone numbers, much like auto dialers or robo dialers.
Unified messaging: integration of different electronic messaging and communications media (e-mail, SMS) technologies into a single interface.
Voice Logger: A program used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.
Database: iSolutions provides all essential data import automation tools and integration with your existing database structure.
Reporting: Keep track of the data and metrics around all calls made and received with reporting that provides insight into call results.
CRM: A software tool that agents use to enhance the customer experience and increase efficiency.
IVR System: An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
Calle Cloud call center software VS others
| items | Calle | Other vendors |
|---|---|---|
| Remote Monitoring | It is manageable from anywhere/any place | Other solutions only offer premise based solution |
| Easy installation | It is very easy to install | Difficult to install, need support engineer’s assistance |
| cost | Cost effective | Huge one time cost, maintenance cost |
| Hardware & power | Do not need to depend on Hardware and power | Totally depended on hardware and power |
| Connectivity | Maintains 4 IP operator, so downtime percentage is low | Maintains Single IP operator so downtime percentage is high |
| Work from home | Agents can work from home | Premise based solution so agents have to come to the center |
| IT support | 24/7 support from dedicated support engineers | Difficult to maintain 24/7 IT support because it is very costly |
