The fundamental logic behind auto dialers is the ability to find live agent pickup and answering machines. It is an outbound dialer that assists organizations robotically dial out immense amounts of leads on behalf of agents as a result saves significant time for your agents. It helps you to connect a client to an online agent which brings high productivity and efficiency.
Features of auto dialer
Finding unfruitful numbers:
The auto dialing services apply the latest technologies to find out differentarid numbers – voicemails, answering machines, no answers, busy numbers, and unanswered calls – smartly. As a result, they transfer live calls to a call center agent. The feature assists call centers to enhance agent efficiency and productivity by detecting and avoiding unfruitful numbers.
Filtering DNC/DND:
In case of outbound calling campaigns, call centers need to confirm that no call is made to a number appearing in the do-not-call (DNC) or do-not-disturb (DND) list. The modern auto dialer software avails call centers to comply with DNC/DND rules by performing DND filtering. The feature flawlessly helps call centers to carry on outbound calling campaigns without making undesired calls to contacts.
Time zone management:
The robust auto dialers come with smart features that ease outbound call management. It helps agents to make outbound calls to prospects at the most appropriate time by adjusting the time zone
Auto answer call:
It helps business processes where agents with "auto call on" status will automatically receive dialer calls and they don’t need to wait for the ring tone, thus it increases the agents' talk time.
Auto dial list upload:
Our client manager API (application programming interface),helps you to auto-upload dialing lists from CRM.
Callback scheduling:
f a situation arises that agents fail to receive a call from a client on the first attempt then they need to call the respective client or lead again to carry on routine based activities. The auto dialers allow agents to reconnect with the client by scheduling callbacks. This is how it helps call centers to enhance customer connections and boost performance.
Real-Time call monitoring:
The auto dialers provide supervisors to monitor live calls or ongoing conversations. The real-time call monitoring assists managers to have a clear idea about the performance of outbound agents and can implement the changes required to boost outbound campaigns.
Message broadcasting:
Auto dialing system helps organizations to broadcast different types of voice messages to an ample amount of clients or leads at a time. So it helps organizations to carry on activities without deploying extra agents.
Different types of auto dialer
Predictive dialer:
The predictive dialer performs intelligently according to agents’ availability. Predictive Dialer is best for organizations that have bulk call volumes. The predictive dialer algorithm uses
Progressive dialer:
This dialer performs in a similar pattern as that of Predictive dialer, except that dialing only begins on availability of an agent. So the number of calls dialed is equal to the number of agents available. This dialer performs best for high valued leads where you do not want your clients to experience silent calls. In this dialing system, your agents can deliver a more individualized interaction, thus enhancing their productivity.
Preview Dialer:
Preview dialers assist your agents to get a preview of the client’s details before the call gets connected. Preview dialers perform best when you need to upsell or cross-sell to your HNI (High Net-Worth Individual) clients. BY providing client details prior to the call prepares agents well to deliver an individualized experience. The admins can also configure the time to display clientdetails, it can be set as 10 seconds before the call or 15 seconds.
PACE
PACE(Pro-Active Connect Enhancer) is a smart auto call dialer that performs by sorting clients or leads on the basis of past interaction and the best suitable time slots to call. It helps call centers to not just experience improved connect rates but also attain higher productivity with a smart lead selection and well-thought-out outreach.
